Cancellation & Refund Policy

01When we take an advance

For most bookings you pay nothing in advance. You pay the rent and the refundable security deposit when the vehicle is handed over, and a taxi fare at the end of the trip.

We may ask for an advance to hold your booking in these cases:

• Peak season: October to February, long weekends, Diwali, and Christmas to New Year
• Outstation and one-way taxi trips, and Tempo Traveller bookings
• Bookings of several vehicles for a group or a wedding

We tell you the advance amount on WhatsApp before you pay it. The advance is part of your total price, not an extra charge. In peak season the final price itself is also agreed on WhatsApp, as set out in our Terms & Conditions.

02How to cancel

Send a WhatsApp message to +91 77428 12774 with your name and booking date. The time we receive your message is the cancellation time. We confirm the cancellation and the refund amount in reply.

If you did not pay an advance, there is no charge at any time. Please still tell us, so the vehicle can go to another traveller.

03Scooty, bike and self-drive car

This table applies only when you have paid an advance. Self-drive cars are coming soon; their column applies from the day we start renting them.

The deduction is per vehicle and never more than the advance you paid. The rest is refunded.

Once the vehicle is handed over, rent for unused days is not refunded, unless we agree to it on WhatsApp.

04Car with driver (taxi)

This table applies only when you have paid an advance.

A car and driver booked for a long trip cannot take another booking that day, which is why outstation trips need more notice.

For airport and railway station pickups, if your flight or train is delayed, we wait and adjust. If it is cancelled, tell us as soon as you know and we refund in full or move the booking.

05Changing your booking

You can change the date, time, vehicle or trip for free if you tell us in time and the new option is available: at least 1 hour before pickup for a scooty, bike or self-drive car, 2 hours for a city taxi, and 24 hours for an outstation taxi. If the new option costs more, you pay the difference. If it costs less, we refund the difference.

06If we cancel

If we cannot provide your booking, for example because of a breakdown, a road closure, a heavy rain warning or any reason on our side, we tell you as early as possible and offer a similar vehicle or a full refund of everything you paid. The choice is yours.

07Security deposit refund

The security deposit is paid when the vehicle is handed over, not at booking. When you return the vehicle, we check it with you against the handover photos and video. If everything is in order, the deposit is refunded the same day, by UPI or cash.

We deduct only the following, and only with proof (photos, fuel reading, workshop estimate or bill, or challan copy):

• Fuel shortfall, at the current pump price
• Late return charges, as set in our Terms & Conditions
• Damage beyond normal wear and tear that happened during your rental
• Lost keys, helmet or documents
• Traffic fines or challans issued during your rental

If there is damage: the vehicle goes to a workshop and the mechanic gives an estimate. We share that estimate with you. We hold only the estimated amount and return the rest of the deposit at once. When the repair is done, we send you the final bill; if it is lower than the estimate, the difference is refunded. This takes up to 7 days.

If the repair costs more than the deposit, the balance is payable by you, as set out in the Terms & Conditions.

08Refund method and timing

• Refunds of advance payments are sent to the same UPI ID or account you paid from, within 24 hours of the cancellation being confirmed.
• Cash payments are refunded by UPI or in cash, as you prefer.
• Your bank may take 3 to 5 working days to show the refund. We share the UPI reference number so you can track it.

09Contact

Udaipur Ride is a proprietorship registered under Udyam, Registration No. UDYAM-RJ-33-0143518.