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Privacy Policy
What personal details we collect when you rent a vehicle or book a taxi with Udaipur Ride, why we need them, and how we keep them safe.
- We collect only what we need to hand over a vehicle safely and legally: your name, phone number, driving licence and one ID.
- We never keep your original Aadhaar or passport, and we never sell your data.
- We delete copies of your documents within 90 days of your rental, unless a traffic fine or damage claim is still open.
01Who we are
Udaipur Ride is a vehicle rental and taxi service in Udaipur, Rajasthan. It is a proprietorship registered under Udyam (Registration No. UDYAM-RJ-33-0143518), with its office at 1st Floor, 32, F Block, Sub City Centre, Near Reti Stand, Udaipur, Rajasthan 313001.
In this policy, “we”, “us” and “our” mean Udaipur Ride. “You” means anyone who visits our website, messages us on WhatsApp, or books a vehicle or taxi with us. We handle your personal data as a Data Fiduciary under India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
02What we collect
| Type | Examples | When |
|---|---|---|
| Contact details | Name, phone and WhatsApp number, email | When you enquire or book |
| Booking details | Dates, vehicle or trip, pickup and delivery location, hotel or stay name | When you book |
| Identity and licence | Driving licence, one government ID (Aadhaar, passport, voter ID). Foreign guests: passport and International Driving Permit | Before handover of a self-drive vehicle |
| Vehicle condition records | Photos and short videos of the vehicle at pickup and return, fuel and odometer reading | At handover and return |
| Payment records | Amount paid, UPI transaction reference, deposit refund record | When you pay or get a refund |
| Website data | Pages visited, device and browser type, approximate location from IP | When you use our website |
For Aadhaar, please share a masked Aadhaar (only the last 4 digits visible). You can download it from the UIDAI website. We do not need your full Aadhaar number.
We do not collect your card or bank account details. UPI payments are handled by your UPI app and bank.
03Why we use it
- To confirm and deliver your booking: checking availability, sharing the price, and bringing the vehicle or driver to you.
- To follow the law: Indian law requires that a self-drive vehicle is given only to a person with a valid licence, and that we can identify the rider if the police or transport department asks.
- To settle traffic fines and damage fairly: e-challans issued during your rental, and any damage, are matched to your booking using these records.
- To return your deposit: we use your UPI details only to send the refund.
- To talk to you: booking updates, pickup timings and support on WhatsApp or phone. We will not send promotional messages unless you agree to receive them.
- To improve our website: understanding which pages are useful, using anonymous analytics.
We use your data because you give consent when you book, or because the law requires it. You can withdraw consent at any time (see Your rights), but we may then be unable to rent you a self-drive vehicle.
05How long we keep it
| Data | We keep it for |
|---|---|
| Licence and ID copies | Up to 90 days after your rental ends. Longer only if a traffic fine, damage claim or legal case is still open. |
| Vehicle photos and videos | Up to 90 days after your rental ends, same exception as above. |
| Booking and payment records | Up to 8 years, as required for tax and accounting. |
| WhatsApp chats | As long as needed for support, then cleared periodically. |
06How we protect it
- Document copies are stored in a secured, password-protected account that only authorised staff can access.
- We never keep your original documents. We check the originals and hand them back at once.
- Partners receive only the details needed for your booking, and are asked to delete them after the trip.
No system is completely secure. If a data breach affects you, we will inform you and the Data Protection Board of India as the law requires.
07Your rights
Under the Digital Personal Data Protection Act, 2023 you can:
- Ask what personal data we hold about you and how we use it.
- Ask us to correct or update wrong or incomplete data.
- Ask us to delete your data, once the legal reasons to keep it have ended.
- Withdraw your consent at any time.
- Nominate another person to use these rights for you in case of death or incapacity.
- Raise a complaint with our Grievance Officer, and if you are not satisfied, with the Data Protection Board of India.
To use any of these rights, message or email us using the details below. We will reply within 30 days.
09Children
Our services are for adults. We do not rent self-drive vehicles to anyone under 18, and we do not knowingly collect personal data from children. Children may travel in a taxi booked by a parent or guardian.
10Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. For major changes, we will also put a notice on our website.
11Contact and grievance officer
For questions about your data, or to use your rights, contact our Grievance Officer:
